Contact Us

If you have questions about our jewelry content, would like to contribute, or are interested in a business partnership, please reach out using the form below. We typically reply within 1-3 business days. You can also email us directly at service@holycome.com.

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How your jewellery is actually made

These are photographs from our own bench in Wuzhou, in the order the work happens. Nothing here is outsourced: the same team selects the rough crystal, cuts and polishes the stones, casts, sets, polishes the metal and inspects the finished piece before it is packed.

Selecting the rough crystal at the Wuzhou factory
Selecting the rough crystalWe start with rough silicon-carbide crystal produced to our specification, and select the pieces that will cut cleanly.
De-waxing after casting at the Wuzhou factory
De-waxing after castingCast metal trees are de-waxed and cleaned before the stones are set.
Pressing the facet at the Wuzhou factory
Pressing the facetEach stone is dopped and the facets are pressed and cut to a consistent angle.
Polishing on the scaife at the Wuzhou factory
Polishing on the scaifeFacets are polished on a scaife wheel — the step that decides how much fire a stone gives back.
Checking the reverse at the Wuzhou factory
Checking the reverseThe pavilion is inspected before setting. Light leaking through the back is what makes a stone look dull.

The workshop

On the factory floor in Wuzhou
On the factory floor
Setting and finishing benches in Wuzhou
Setting and finishing benches
Piece-by-piece quality control in Wuzhou
Piece-by-piece quality control

Test reports & registrations

Every material we ship is tested for nickel, lead and cadmium release by independent laboratories — SGS and CTT International — and we keep the reports on file. If you need a copy of the current report for a specific material or SKU before you place a wholesale order, ask us and we will send it with your quotation.

SGS test report issued to the Wuzhou factory
SGS test report925 silver and 14K/18K gold inlay moissanite jewellery — cadmium, lead and nickel release all within limits.
CTT International test report issued to the Wuzhou factory
CTT International test reportCustom necklace — nickel release, lead and cadmium tested.
SGS test report issued to the Wuzhou factory
SGS test reportElemental analysis against EU and US toy/jewellery safety limits.
SGS test report issued to the Wuzhou factory
SGS test reportFinished-piece test report issued for a production batch.
SGS test report issued to the Wuzhou factory
SGS test reportSample record page held on file with the original report.
Hong Kong Customs registration issued to the Wuzhou factory
Hong Kong Customs registrationCertificate of Registration for Category A Registrant, Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615).
SMETA / Sedex audit summary issued to the Wuzhou factory
SMETA / Sedex audit summaryEthical trade audit covering labour standards and site conditions.

Reports shown were issued to our manufacturing operation; document numbers and dates are legible on the originals and copies are available on request.

Wholesale Order Terms

As a factory-direct jewelry manufacturer, we quote every order against stone type, metal, setting and finish. Loose stones are priced per carat, finished rings, earrings and bracelets per piece, and custom metal work per gram. Send your stone, metal, size and quantity for a wholesale price list in USD, quoted with FOB, EXW or DDP shipping terms.

MOQ & Pricing

Minimum order quantity (MOQ) starts from 5 pcs per style. Mixed-SKU orders are accepted, and volume discounts apply from 50 pcs; pricing is tiered by quantity and quoted per piece, per carat or per gram.

Lead Time

Ready-stock pieces ship in 2-5 business days. Custom sampling takes 5-10 days; bulk production lead time runs 10-25 days, depending on design, stone size and order quantity, confirmed in your written quote.

Payment Terms

We accept T/T telegraphic bank transfer, PayPal, Alibaba Trade Assurance and Western Union. OEM and private-label orders require a 30% deposit, with the 70% balance paid before shipment.

Shipping

DHL, FedEx and UPS for samples and small orders; air or sea freight for bulk. Worldwide delivery under FOB, EXW or DDP terms, with QC photos shared before dispatch.

Frequently Asked Questions (FAQ)

What is your MOQ for wholesale jewelry orders?

MOQ starts from 5 pcs per style. Mixed-SKU orders are welcome, and catalog styles can be combined into one batch. Larger OEM/ODM and private-label programs negotiate a tiered MOQ and volume discount.

How do you price wholesale moissanite and diamond jewelry?

Loose stones are quoted per carat, finished rings, earrings and bracelets per piece, and custom metal work per gram. Send the stone, metal, size and quantity, and our sales team returns a wholesale price list with USD FOB, EXW or DDP quotes and a written price range.

What is the typical lead time for samples and bulk orders?

Ready-stock pieces prepare in 2-5 business days. Samples take 5-10 days; bulk production lead time runs 10-25 days depending on design, stone size and quantity. The exact timeline is confirmed in your quote before sampling.

Which payment methods and terms do you accept?

We accept T/T telegraphic bank transfer, PayPal, Alibaba Trade Assurance and Western Union. Custom and OEM orders require a 30% deposit, and the 70% balance is paid before shipment; final terms are agreed in the order agreement.

Can you produce custom OEM/ODM and private-label jewelry?

Yes. Send your CAD file, photo, sketch or target price. We handle stone selection, casting, setting, plating, laser engraving, hang tags, jewelry boxes and certificate cards under your own brand name.