Privacy Policy
This policy explains what personal information Wuzhou HengliLai Jewelry Co., Ltd. (“we”, “us”) collects when you use this website or contact us, why we collect it, and the choices you have. [legal review]
Information we collect
- Information you give us: your name, email address, telephone or WhatsApp number, company name, delivery and billing address, and any files or messages you send when you submit an enquiry, request a quotation or place an order.
- Order information: the items, quantities, specifications and shipping details associated with your order.
- Technical information: IP address, browser and device type, and the pages you visit, collected through standard server logs and cookies.
Why we use it
- to answer enquiries and prepare quotations;
- to produce, pack and ship your order and provide tracking;
- to handle returns, repairs and warranty claims;
- to meet our accounting, tax and legal obligations;
- to keep the website secure and prevent abuse or fraud.
Who we share it with
We do not sell your personal information. We share it only with the service providers needed to complete your order — payment processors, international carriers and freight forwarders, and customs brokers where required by law — and with authorities where we are legally obliged to do so.
International transfers
We are based in China and ship worldwide, so your information may be processed in countries other than your own. Where required, we use appropriate safeguards for those transfers. [legal review]
How long we keep it
Enquiry records are kept for as long as needed to serve you and for a reasonable period afterwards. Order and accounting records are kept for the period required by applicable tax and commercial law.
Cookies
We use essential cookies to make the site work and, where enabled, analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; essential cookies are required for the site to function correctly.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to request a portable copy. To exercise any of these rights, email service@holycome.com.
Security
We protect your information with appropriate technical and organisational measures, including encrypted connections and restricted access to order data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
This site is intended for business and adult customers and is not directed at children.
Changes and contact
We may update this policy; the current version is always published on this page. Questions about privacy can be sent to service@holycome.com.
Wuzhou HengliLai Jewelry Co., Ltd.
Jewelry E-Commerce Building, Wuzhou, Guangxi 543000, China